In an incident that will leave you shocked, a passenger was assaulted on the tarmac of the Delhi airport by the staff of an airline. In a shocker, IndiGo ground staff manhandled and dragged a passenger at Delhi Airport on October 15 after a tiff. An airline employee who acted as a whistleblower, tried to intervene and shot a video of this violence and was sacked by the airline.
“Violence of any sort is deplorable and should result in criminal action,” Civil Aviation Minister Ashok Gajapathi Raju said.
Katiyal told television channels that the incident happened on October 15 at the New Delhi’s Indira Gandhi International Airport. He had travelled from Chennai to New Delhi on IndiGo’s 6E-487 flight. Katiyal said that he was standing under the shade of the plane as it was a hot day. The ground staff reportedly told him in a rude manner to move. The video shows the ground personnel asking Katiyal why he used an abusive word against them. Following an argument, they are seen assaulting the passenger instead of taking him to the Central Industrial Security Force personnel or other appropriate authorities.
Watch the video here:
The airline later added to this statement, saying: “Treating our customers with respect is core to what we do. Every day we take tens of thousands of happy customers to where they need to get to. It is for this reason that customers choose IndiGo more number of times than any other airline in the country. An incident happened in Delhi airport which is entirely the opposite of this and against what we stand for at IndiGo. The video of this incident came to our attention and we took action.